{"id":58273,"date":"2025-09-16T19:37:06","date_gmt":"2025-09-16T17:37:06","guid":{"rendered":"https:\/\/rightstuff.eu\/?page_id=58273"},"modified":"2025-09-16T19:37:09","modified_gmt":"2025-09-16T17:37:09","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/rightstuff.eu\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Politique de remboursement et de retour<\/h2>\n\n\n\n<p>La pr\u00e9sente politique de remboursement et de retour fait partie int\u00e9grante des conditions g\u00e9n\u00e9rales de vente applicables aux achats effectu\u00e9s par l'interm\u00e9diaire de notre boutique en ligne. En passant commande, le client accepte les dispositions suivantes :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Droit de retrait<\/h3>\n\n\n\n<p>1.1. Conform\u00e9ment \u00e0 la directive 2011\/83\/UE relative aux droits des consommateurs, le client a le droit de se r\u00e9tracter du contrat d'achat dans les d\u00e9lais suivants&nbsp;<strong>14 jours calendaires<\/strong>&nbsp;de la r\u00e9ception des marchandises, sans en donner la raison.<br>1.2. Pour exercer ce droit, le client doit le notifier par \u00e9crit au vendeur dans le d\u00e9lai de r\u00e9tractation.<br>1.3. Les marchandises doivent \u00eatre retourn\u00e9es dans leur&nbsp;<strong>\u00e9tat d'origine<\/strong>non utilis\u00e9s et dans leur emballage d'origine.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Remboursements<\/h3>\n\n\n\n<p>2.1. Les remboursements seront effectu\u00e9s dans un d\u00e9lai de&nbsp;<strong>14 jours<\/strong>&nbsp;de la r\u00e9ception et de l'inspection des marchandises retourn\u00e9es.<br>2.2. Les remboursements seront effectu\u00e9s en utilisant le m\u00eame mode de paiement que celui utilis\u00e9 par le client pour la transaction initiale, sauf convention contraire expresse.<br>2.3. Les co\u00fbts suivants sont&nbsp;<strong>non remboursable<\/strong>&nbsp;et sera d\u00e9duit de tout remboursement le cas \u00e9ch\u00e9ant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais d'exp\u00e9dition originaux encourus par le vendeur pour l'envoi de la commande.<\/li>\n\n\n\n<li>Les frais de retour, s'ils sont pris en charge par le vendeur.<\/li>\n\n\n\n<li>Les droits de douane, les taxes \u00e0 l'importation, les frais de manutention et tous les autres frais que le vendeur est tenu de payer en vertu de la l\u00e9gislation de l'UE dans le cadre du retour des marchandises.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Droits de douane et taxes \u00e0 l'importation<\/h3>\n\n\n\n<p>3.1. Le client est seul responsable du paiement des droits de douane, des taxes \u00e0 l'importation ou des frais de manutention locaux impos\u00e9s par le pays de destination.<br>3.2. Ces frais ne sont pas inclus dans le prix d'achat ou les frais d'exp\u00e9dition affich\u00e9s \u00e0 la caisse.<br>3.3. Le vendeur n'est pas responsable des retards, refus ou frais suppl\u00e9mentaires r\u00e9sultant du d\u00e9douanement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refus de livraison<\/h3>\n\n\n\n<p>4.1. Si le client refuse la livraison du colis, ou s'il ne s'acquitte pas du paiement des droits de douane ou des frais d'importation connexes, le colis peut \u00eatre retourn\u00e9 au vendeur.<br>4.2. Dans ce cas, le vendeur d\u00e9duira du montant du remboursement tous les frais encourus, y compris, mais sans s'y limiter :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais d'exp\u00e9dition initiaux \u00e0 l'aller.<\/li>\n\n\n\n<li>Les frais de retour impos\u00e9s par le transporteur.<\/li>\n\n\n\n<li>Les droits de douane, les taxes et les frais de manutention que le vendeur est tenu de payer pour le retour des marchandises.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Marchandises d\u00e9fectueuses ou non conformes<\/h3>\n\n\n\n<p>5.1. Si le client re\u00e7oit des marchandises d\u00e9fectueuses ou non conformes au contrat, il doit le notifier par \u00e9crit au vendeur dans les d\u00e9lais suivants&nbsp;<strong>7 jours calendaires<\/strong>&nbsp;de la livraison, en fournissant des preuves photographiques le cas \u00e9ch\u00e9ant.<br>5.2. Apr\u00e8s v\u00e9rification, le vendeur remplacera les marchandises ou les remboursera int\u00e9gralement, y compris les frais d'exp\u00e9dition.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy This Refund and Returns Policy forms an integral part of the Terms and Conditions of Sale applicable to purchases made through our webshop. By placing an order, the Customer agrees to the following provisions: 1. Right of Withdrawal 1.1. In accordance with Directive 2011\/83\/EU on consumer rights, the Customer has the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-58273","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/pages\/58273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/comments?post=58273"}],"version-history":[{"count":0,"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/pages\/58273\/revisions"}],"wp:attachment":[{"href":"https:\/\/rightstuff.eu\/fr\/wp-json\/wp\/v2\/media?parent=58273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}