{"id":58273,"date":"2025-09-16T19:37:06","date_gmt":"2025-09-16T17:37:06","guid":{"rendered":"https:\/\/rightstuff.eu\/?page_id=58273"},"modified":"2025-09-16T19:37:09","modified_gmt":"2025-09-16T17:37:09","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/rightstuff.eu\/es\/refund-and-returns-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"

Pol\u00edtica de devoluciones y reembolsos<\/h2>\n\n\n\n

La presente Pol\u00edtica de Devoluciones y Reembolsos forma parte integrante de las Condiciones Generales de Venta aplicables a las compras realizadas a trav\u00e9s de nuestra tienda virtual. Al realizar un pedido, el Cliente acepta las siguientes disposiciones:<\/p>\n\n\n\n

1. Derecho de retractaci\u00f3n<\/h3>\n\n\n\n

1.1. De conformidad con la Directiva 2011\/83\/UE sobre derechos de los consumidores, el Cliente tiene derecho a desistir del contrato de compra en el plazo de 14 d\u00edas naturales<\/strong> de recibir la mercanc\u00eda, sin indicar motivo alguno.
1.2. Para ejercer este derecho, el Cliente deber\u00e1 notificarlo por escrito al Vendedor dentro del plazo de desistimiento.
1.3. Las mercanc\u00edas deben devolverse en su estado original<\/strong>, sin usar y en su embalaje original.<\/p>\n\n\n\n

2. Reembolsos<\/h3>\n\n\n\n

2.1. Las devoluciones se tramitar\u00e1n en el plazo de 14 d\u00edas<\/strong> de recepci\u00f3n e inspecci\u00f3n de las mercanc\u00edas devueltas.
2.2. Los reembolsos se efectuar\u00e1n utilizando el mismo m\u00e9todo de pago empleado por el Cliente para la transacci\u00f3n inicial, salvo que se acuerde expresamente lo contrario.
2.3. Los costes siguientes son no reembolsable<\/strong> y se deducir\u00e1 de cualquier reembolso cuando proceda:<\/p>\n\n\n\n

    \n
  • Gastos de env\u00edo originales incurridos por el Vendedor para enviar el pedido.<\/li>\n\n\n\n
  • Los gastos de devoluci\u00f3n, si corren a cargo del Vendedor.<\/li>\n\n\n\n
  • Derechos de aduana, impuestos de importaci\u00f3n, gastos de manipulaci\u00f3n y cualquier otra tasa que el Vendedor deba pagar en virtud de la legislaci\u00f3n de la UE en relaci\u00f3n con la devoluci\u00f3n de los productos.<\/li>\n<\/ul>\n\n\n\n

    3. Derechos de aduana e impuestos de importaci\u00f3n<\/h3>\n\n\n\n

    3.1. El Cliente es el \u00fanico responsable del pago de cualquier derecho de aduana, impuesto de importaci\u00f3n o tasa de manipulaci\u00f3n local que cobre el pa\u00eds de destino.
    3.2. Dichos gastos no est\u00e1n incluidos en el precio de compra ni en los gastos de env\u00edo mostrados al pagar.
    3.3. El Vendedor no ser\u00e1 responsable de los retrasos, denegaciones o costes adicionales derivados del despacho de aduanas.<\/p>\n\n\n\n

    4. Denegaci\u00f3n de entrega<\/h3>\n\n\n\n

    4.1. En caso de que el Cliente rechace la entrega del paquete, o no complete el pago de los derechos de aduana o las tasas de importaci\u00f3n relacionadas, el paquete podr\u00e1 ser devuelto al Vendedor.
    4.2. En tales casos, el Vendedor deducir\u00e1 del importe del reembolso todos los gastos incurridos, incluidos, entre otros, los siguientes:<\/p>\n\n\n\n

      \n
    • El coste original del env\u00edo de salida.<\/li>\n\n\n\n
    • Gastos de devoluci\u00f3n impuestos por el transportista.<\/li>\n\n\n\n
    • Los derechos de aduana, impuestos y gastos de tramitaci\u00f3n que el Vendedor deba abonar por la devoluci\u00f3n de la mercanc\u00eda.<\/li>\n<\/ul>\n\n\n\n

      5. Mercanc\u00edas defectuosas o no conformes<\/h3>\n\n\n\n

      5.1. En caso de que el Cliente reciba mercanc\u00edas defectuosas o no conformes con el contrato, deber\u00e1 notificarlo por escrito al Vendedor en el plazo de 7 d\u00edas naturales<\/strong> de la entrega, aportando pruebas fotogr\u00e1ficas cuando proceda.
      5.2. Tras la comprobaci\u00f3n, el vendedor sustituir\u00e1 la mercanc\u00eda o reembolsar\u00e1 el importe \u00edntegro, incluidos los gastos de env\u00edo.<\/p>\n\n\n\n

      <\/p>","protected":false},"excerpt":{"rendered":"

      Refund and Returns Policy This Refund and Returns Policy forms an integral part of the Terms and Conditions of Sale applicable to purchases made through our webshop. By placing an order, the Customer agrees to the following provisions: 1. Right of Withdrawal 1.1. In accordance with Directive 2011\/83\/EU on consumer rights, the Customer has the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-58273","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/pages\/58273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/comments?post=58273"}],"version-history":[{"count":0,"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/pages\/58273\/revisions"}],"wp:attachment":[{"href":"https:\/\/rightstuff.eu\/es\/wp-json\/wp\/v2\/media?parent=58273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}